
Today (note to Evelyn and Donald, this is Thursday’s entry), I stumbled across a website called Red Cube Marketing, a consultancy that specialises in social media. I guess I am a user of ‘social media’ but I feel that I’ve never really got to grips with the concept. Nor have I appreciated why it’s increasingly seen as such a great opportunity for big business.
I wondered if this was a sign of age; rather like my mum never ‘understood’ the music that I played in my teenage bedroom. So I decided to investigate and flicked through the slides a recent Power Point presentation given by the personification of Red Cube, Gemma Watts.
There were 125 slides in the presentation. Gemma doesn’t say how long the show lasted but I can’t imagine it was any more than an hour (it was a ‘breakfast briefing’ after all.)
On this basis, that would be two slides a minute. Gemma tells us not to worry because most slides are just single words. That’s true; but even so, watching the arty-photo visuals while listening to Gemma’s – undoubtedly enthusiastic - narrative must have been an experience akin to a religious awakening.
Photo – words – photo – words – blink. Damn! I missed one. Don’t worry, here’s some more. Photo – words – photo – etc.
It was all pretty innocuous and obvious at first. Well, marketing can hardly ever be anything other than common sense. But soon my skin started to crawl. The first time was when she said getting people to engage with ‘your brand’ through Facebook, Twitter, blogs and other elements of the social networking world, could become a ‘karmic’ experience.
I am all for creativity with language, sounds and images but there are times when it makes me very uncomfortable. Like when I first heard Jimi Hendrix’s
Purple Haze - a song inspired by The Great Man’s use of LSD – as a backing track for an advert for geriatric vitamin tablets, my soul objected to the bastardised use of a beautiful Buddhist concept in the pursuit of market share and profit.
Is nothing sacred, I wondered. Of course not, this is business! And then maybe on slide 60 (I don’t know, I lost count), I started to smell horseshit. At one point, she says ‘don’t sell’ when engaged in social marketing.
Hang on a second. This is
marketing. She was advising share-holder owned companies. Their
raison d’etre is to generate revenue. And companies spend millions on marketing to help maximise sales. Damn right they’re going to sell!
Maybe this is a question of semantics. Maybe what Gemma meant is you don’t thrust the product, its benefits and its price under the noses of potential customers and then beg for a sale.
Social marketing requires tact, and patience and gentle encouragement. But ultimately, social marketing is not providing a public service. Social marketing – just like every other breed of marketing – is all about getting people to part with as much of their cash, as often as possible, in your company’s direction.
The premise of Gemma’s pitch was that the way people communicate has irrevocably changed. This is absolutely true: with email, text messaging, Facebook, Twitter, people can cut out the middle man. So much communication these days is peer-to-peer; it goes across the hierarchy, rather than up and down. Consequently, those at the top of the tree – namely politicians and big companies – are in danger of losing their influence and power.
The top-down approach to communication is dead, and unless the internet and other recent technology strides become un-invented, it will never return. Hence, companies have no choice but to join (and if possible, dominate) the party. And the only way they can do this is to drop the expectation of deference and infiltrate ‘the street.’
The early stages of this ‘commercialisation of cool’ were documented by Naomi Klein in
No Logo. This seminal book was written nine years ago and at the time, many people – myself included – were shocked by Klein’s analysis.
These days, hijacking popular culture for profit has become so normalised that companies shamelessly adopt the language, imagery and customs of ‘the street.’ Most of us don’t even notice, let alone give a shit.
So what, GJM? What’s wrong with this? Companies are just moving with the times. If they used the marketing techniques of the past, they would be out of business.
Maybe some companies will suffer from not getting involved with social media. But is this why humanity exists? To keep shareholders, CEOs and well paid marketing people in the BMWs to which they’ve become accustomed?
Humanity exists to reproduce itself. After all, we are mere animals. But we are also social beings and it’s by mixing and empathising with other humans that we distance ourselves from robotic, heartless money-making machines, AKA share-holder companies.
And this is what really offends me about marketing, in this case, social marketing. One of Gemma’s slides contained the following words. “Be authentic – people connect with people so let your brand personality shine through.”
This is just too surreal. I wonder if Gemma and other people in marketing really understand the gravity of their words.
I’ve got three issues here. Firstly, as she wrote in an earlier slide, ‘don’t sell.’ This is hardly authentic: selling is the name of the game. Marketing can never be authentic: it survives on its ability to create an image. Note the use of the word 'an': it is one image of many.
Secondly, no matter what your definition, brands are NOT people. Maybe they do have names, shapes, images, sounds, even smells and tastes. But they do
not have personalities, nor hearts, spirits, souls or anything that even comes close to being human.
The other thing that bugs me about that sentence is the use of the word ‘so.’ I’ve read it about twenty times and I still can’t see how the second clause follows on from the first.
If marketing people really were authentic, 99% of them would be out of work. There would be one text book, four pages long and it would contain nothing more than a title page, an index, a dedication page and one paragraph of advice that can be used as a template for any product or service.
This would simply say:
‘Here’s our product. This is what it does. It costs this much. You are an intelligent person who knows what you like and what you want, so we won’t patronise you by pretending that the product is a person or suggesting that you will become more sexually attractive or popular as a result of buying it.’Maybe I take words so seriously. Maybe that’s why I curtailed my career in PR and marketing; after four years of forced smiles, I just couldn’t cope with the daily deceptions and the hourly abuse of language. I earned a lot of cash but I couldn’t sleep, not even in the day-time. Yes, it messed my head up that much.
As always this is not an
ad hominem attack. I am sure Gemma believes in what she does and I’m sure she’s very good at it. I’m sure she’s a caring, sharing, compassionate human being.
I just hope that she – and other marketing folk - can draw a line between what they preach at work and their lives as people. If so, then I admire and respect them. But having met far too many in the past, I somehow doubt it.
It goes with the territory: repeat something enough times with infinite energy, smiles and passion, and eventually you yourself will start to believe that inanimate objects (aka products) are as important as people.
And that’s not marketing, social or otherwise. That’s insanity.